FAQ

Which countries are you shipping to?

EUROPE
All EU Countries

NORTH AMERICA
Most US States via our Fulfillment Partner Passion Spirits

SOUTH AMERICA, AFRICA, ASIA AND AUSTRALIA
Not yet, but we are working on it.

How long does it take to ship my order?

EUROPE
Austria and Germany: 2 working days
Rest of EU: up to 4 working days

NORTH AMERICA
Depending on State – see Passion Spirits for more information.

How much are the shipping costs?

We are offering f

If your order value is less, it’s € 9,- for Austria and € 14,- for Germany.

EUROPE
Austria: Free when you order more then € 79,- (€ 9,- if < € 79,-)
Germany: Free when you order more then € 79,- (€ 14,- if < € 79,-)
Rest of EU: € 24,- when you order more then € 79,- (€ 36,- if < € 79,-)

NORTH AMERICA
Depending on State – see Passion Spirits for more information.

What payment options do i have?

You can use one of the following payment options to pay for your purchase in our Online Shop:

  • Credit Card
  • PayPal

What packing material are you using?

Bottles are shipped in specially designed bottle cartons.

Exchange and returns

Your satisfaction is important to us. Therefore, we are offering the possibility of a 14-day exchange and return. If you wish to return the purchased products unused within 14 days of receipt, you can do so without giving any reason.

However, as we would like to continuously improve our service and order processing, we ask you to support us and to enclose a return form, which you can request via [email protected] It is up to you whether you choose other products from our shop, or want to refund the purchase price.

Please note that you pay the cost of the return. If you find defects in the product or a mistake on our part, we will of course pay the shipping costs, but we ask you to contact us beforehand. Depending on the selected payment method, the transfer will be made within 14 days to your Credit Card or PayPal account.